Resilient staff are vital to successful businesses. After all, whether times are good or bad, it is the people who are the lifeblood of any organisation.

When staff are recruited or promoted, resilience and mental toughness are not at the top of the decision-making criteria. But perhaps they should be. Mental toughness can improve an individual’s performance by up to 25%, so think about the impact on the total business if everybody’s mental toughness could be improved!

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