Listening skills are an important EQ attribute and here’s a quick and interesting take on “physical,” “mental,” and “emotional” listening, and how to master them by Judith Humphrey from Fast Company magazine.
We associate listening with our ears. The Stoic philosopher Epictetus observed, “We have two ears and one mouth so we can listen twice as much as we speak.” But there’s much more to listening skills than opening our ears and hearing what somebody says. It involves our full being — good listening skills requires a physical, mental, and emotional presence, and knowing how to integrate all three. It’s not as difficult a balancing act as you may think, but it does take a little more deliberate thought than most of us bring to the activity. Working in tandem they can be one of the most complete of soft skills.