About Us

This website is owned and operated by AQR International* If you have any suggestions or comments or if you need to contact us, please email us using the contact us page or use the details below.

Our Contact details:

*Active Quality Recruitment Ltd t/a AQR International

Suite 3b

Rossett Business Village

Llyndir Lane

Rossett

Wrexham, UK

LL12 0AY

Tel: +44 1244 572050

Email: headoffice@aqr.co.uk

Company number: 3392161

VAT No. 691733903

Making A Purchase

Browse our shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

All orders must be paid in full before goods are shipped or online products or assessments set up.

Payment can be made at the point of order on the website using a secure payment facility via PayPal (to which you are directed when you click on the “Checkout”. AQR does not access, directly use or retain any credit card details from these transactions.

Your order will typically be confirmed within 1 working day of receipt from the website. You will also receive a paid invoice acknowledging receipt of payment.

For assessments and other online products this will be followed by a further email giving details of how to access the product

For goods your order will typically ship within two working days of receipt.

If you do not wish to pay online, you may contact us and provide card details or we can invoice you. Invoices can be paid via credit/debit card, BACS or Cheque (UK sterling accounts only)

However unless you already have a client account set up with us we will still require payment in advance.

Shipping & Handling

Prices quoted on our secure shop exclude delivery charges, and UK/EU VAT (where applicable). These are added at checkout.

Shipping charges: A flat rate is applied to UK deliveries of 4 GBP, outside of UK 8 GBP

We deliver our physical products using local UK postal service and International Couriers

We can use priority services for International delivery so that your products can be shipped to you as quickly and securely as possible at additional cost but typically we use cheaper optional services as part of the secure shop checkout process. So please call or email us if you have an urgent delivery requirement.

All our prices are DDU (Delivery Duty Unpaid), so you may be required to clear your local import customs authority and possibly be required to pay import duties. It is your responsibility to provide an accurate local delivery address with local contact details, and the ability for someone to accept and sign for your parcel delivery.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Privacy Policy

AQR do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

Order Cancelations, Refunds and Returns

Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return goods within 14 working days for a full refund. For goods the refund includes the cost of delivery.

Where assessments or online products are ordered, a full refund will only be made if the product has not been accessed using the links provided on purchase.

To request a refund contact us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning any goods ordered,

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions from time to time.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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